When you request a Service and / or Product through Skynek Business Group Ltd. it is a duty for us to meet your needs and a pleasure to meet you in the shortest possible time.
If you wish to use any of our services, please contact Skynek Business Group Ltd. via Telephone or e-mail so you can get a timely response to your requirements.
When you make a purchase request, quotation or other service, it is processed within 24 business hours by one of our consultants and then we will contact you via Telephone or e-mail to coordinate any or all of the following points according to the case:
- Company or Distributor.
- Product availability.
- The value of the product.
- The minimum purchase quantity.
- Import policies in the country of Destination.
- Shipping service to your location.
- The method of payment that you think is most convenient.
- Others.
You will be aware of each step of the process by our advisors. Skynek Business Group Ltd. will work with the data that you provide to us confidentially and this information will not be used to perform any type of activity through the internet or by any other means.
By acquiring any product or service through Skynek Business Group Ltd. the client assumes to know all the corresponding information about the items of interest, commissions for the banking services, Backup and guarantee, shipping and Customs policies, Payments for the requested services and others terms or policies that Skynek Business Group Ltd. currently practices.
Every item and without exception that Skynek Business Group Ltd. sent is insured. The value of the shipment and insurance is assumed by the buyer and The responsibility for delivery of the goods by Skynek Business Group Ltd. ends at the moment they are delivered to the duly accredited cargo shipping companies.
Losses or damages caused to packages are the responsibility of cargo companies. The delivery time is stipulated by the cargo companies, but this may vary without prior notice due to external conditions that may influence said courier process such as climatic factors, customs processes among others. If the customer has paid the insurance corresponding to the shipment and the merchandise in this shipping process has total or partial losses, if necessary Skynek Business Group Ltd. can collaborate extensively so that the user makes the application of the insurance offered by the shipping company or load (See Shipping Ways)
All the products that Skynek Business Group Ltd. sent to you will be checked to verify their correct operation and complete integrity. Since we want to guarantee the quality and verify the specifications of the items you purchased. In this way, Skynek Business Group Ltd. intends to avoid future inconveniences that may harm both parties.
If you receive any product with a manufacturing defect, please notify us promptly to request the relevant warranty. But before this product will be subject to a technical check to determine this event and clarify if it is a manufacturing defect, in this case the shipping costs are borne by customers. (See Backup and Warranty)
Bank commissions are assumed by the client, these vary in value depending on the payment service that the client uses. Our policy is that the client uses the banking services in the safest way possible. Any nonconformity, fraud or any other inconsistency is responsible for the entity that is offering the banking services. (See Payment Methods)
If you want to clarify some point of our policies or have any other questions about it. Please contact us by phone, e-mail or you can use the online help service so that one of our consultants can resolve your concerns.
Do you have any question?
If you have any questions or just want to make any suggestions.
Please contact us through the contact us area.
At Skynek Business Group Ltd. we are always ready to serve you with the greatest disposition and delivery possible.
We work for you ..!
Thank you for your attention.
Skynek Business Group Ltd.